Orders can take from 24 to 36 hours to process. When your order is processed you will receive an email notification with shipment tracking number. All standard delivery begin when you receive this email. If the reservation is made after 3:00 CT on Friday or over the weekend, the first that will be available is Monday.
Unless prompt service is required, in case of order for some time to come early to receive a shipping confirmation email.
mail-order delivery will not be sent to a mailbox. All orders must have a valid address of the non-PO box in the United States.
If the returning right items for a refund: Shipping costs are not refundable. We do not cover the cost of returns or exchanges of right order package, you will be responsible for shipping costs. In addition, we recommend that you add tracking and insurance for your own protection, as we can not be responsible for lost shipments or detained by customs.
All returned merchandise must be sent to the shipping address we send you, if it's not the correct address, we are not responsible for losses arising from the case.
Due to the fact that our products are purchased on the Internet, can not be verified in advance and are bought site unseen, we have developed a policy on the exchange after returning and for customer service purposes. Of course we hope that you are satisfied with your choice. If for any reason you are not satisfied with your selection, our return and exchange policy as follows:
Items can be returned for refund or exchange with 7 days after the date of receipt. But the reason for the return caused by themselves (for example, size, color chosen), can not be accepted. Returns can be sent back within 7 days of receipt, all goods returned never been used and in new condition. All returned packages must be insured. As for returning right items for a refund: all returned items are subject to a 5% bank fee and shipping charges. Buyers are always responsible for the shipping costs. Sepcial circumstances may require partnership with corporate business partners. For more information, please contact our customer service.
We only accept exchanges for new and never used items with all accessories and packaging. Please send the goods within 7 days of receipt. All rate of return packages must be insured, exchanges will be sent within 5-7 days after the return has been received. Buyers are always responsible for the shipping costs.
1. Although we provide 100% trouble-free return policy, considering the time and money it requires, certainly appreciate if you can make all your questions and concerns clear before placing your order.
2. Please contact our customer service first to obtain the return address.
3. We will not be responsible for the lose if the returned package get lost during shipment, you need the original postal receipt required to seek compensation.